Frequently asked questions
Food and feeding
Which dogs is North Pure food intended for?
The current range is intended for adult dogs of all breeds and sizes.
Are the recipes complete foods?
Yes. All four current recipes are complete foods for adult dogs.
Do the recipes contain grain or peas?
The current recipes contain no grain, corn or peas. Always check the complete composition of the selected recipe.
How long should a food transition take?
Usually 7–10 days. Sensitive dogs might need a slower transition.
How should I store the food?
Store it in a cool, dry place, away from direct sunlight, with the pack tightly closed.
What is the shelf life?
18 months from the production date. The exact date and batch number are shown on the pack.
Orders and delivery
Where do you ship and how much does delivery cost?
We ship only within Poland by DPD. For products worth less than PLN 200 after discounts, delivery costs PLN 20 with online payment or PLN 25 with cash on delivery. From PLN 200, both delivery options are free.
When will my order arrive?
Preparation takes 1–2 business days after payment confirmation, or after the contract is concluded for cash-on-delivery orders. DPD transit usually takes another 1–2 business days: an estimated 2–4 business days in total.
How can I pay?
Online payments are processed by Shopify Payments. Available options, including cards, BLIK, digital wallets and Klarna, appear at checkout. For one-time purchases you can also choose DPD cash on delivery. Subscriptions require a recurring-payment method and cannot be paid on delivery.
Can I request a VAT invoice?
Yes. Select the invoice option in your cart and enter your company name, tax identification number and address. For assistance, email kontakt@northpure.pl.
Subscriptions and discounts
How does monthly delivery work?
Choose monthly delivery on the product page. Food costs 10% less than the same quantity bought once: PLN 43.20 for 1 kg, PLN 116.10 for 3 × 1 kg or PLN 224.10 for 6 × 1 kg. Payments renew automatically every month. Delivery costs and recurring charge amounts are shown before you place the order.
Can I pause or cancel my subscription?
Yes. In your customer account you can pause, resume or cancel your subscription and skip a delivery. Make changes before the scheduled charge. There is no minimum number of orders or cancellation fee. Contact kontakt@northpure.pl if you need help.
How do I get the newsletter discount?
After you subscribe, we email you a 5% discount code. It can be used once per subscriber, with no minimum spend, using the same email address. It applies to one-time purchases, excludes subscriptions and cannot be combined with other product or order discounts. Free delivery applies from PLN 200 after discounts. Unsubscribe through the link in any newsletter.
Returns and contact
How do I request a return or make a complaint?
Email kontakt@northpure.pl. For a withdrawal without a reason, you generally have 14 days from receipt and pay the return shipping cost. Complaints are handled in accordance with applicable law. Full terms, exceptions and the withdrawal form are available in Returns and complaints.
How do I contact you about B2B cooperation?
Our B2B ordering system is under construction. Interested businesses can use the B2B form or email b2b@northpure.pl. Sending a cooperation enquiry does not automatically subscribe you to the B2B newsletter.