Shipping policy
Where we deliver
North Pure orders are delivered exclusively to addresses in Poland by DPD courier.
Delivery charges
| Product value after discounts | DPD — online payment | DPD — cash on delivery |
|---|---|---|
| Below PLN 200 | PLN 20 | PLN 25 |
| PLN 200 or more | PLN 0 | PLN 0 |
All amounts include applicable taxes. The free-delivery threshold applies to the value of products after discounts, excluding shipping. Cash on delivery does not incur a surcharge beyond the delivery rate shown above. Subscription purchases use standard DPD delivery without cash on delivery; charges for subsequent deliveries are shown before you activate the subscription.
When your parcel will arrive
Order preparation takes 1–2 business days after online payment is confirmed, or after the contract is concluded for cash-on-delivery orders. Estimated DPD transit time is 1–2 business days. The total estimated delivery time is 2–4 business days. Business days are Monday to Friday, excluding public holidays.
If a product page states a different delivery time, you will receive this information before purchasing. We will contact you in the event of a delay. This does not affect your statutory rights concerning non-performance of the contract.
Payments
Online payments are processed by Shopify Payments. Available methods are displayed at checkout, depending on the order type, device and payment provider’s conditions: payment cards, BLIK, supported digital wallets and Klarna. Klarna determines the terms of deferred payment; availability depends on its assessment and service availability. North Pure does not provide this deferred-payment service.
For ordinary orders, you can select DPD cash on delivery and pay when the parcel arrives. We cannot guarantee card payment to the courier unless the carrier has confirmed that this option is supported.
Receiving your parcel and contacting us
If a parcel is damaged, we recommend documenting its condition and contacting us. A damage report can help resolve the matter, but is not a condition for exercising consumer rights. In consumer sales, we are responsible for the parcel until it is handed to you or a person you designate, subject to the statutory exception where you independently choose a carrier not offered by the seller.
Delivery enquiries: kontakt@northpure.pl, +48 511 767 001.