Store terms and conditions

1. Seller and scope

The North Pure store at https://www.northpure.pl is operated by NORTH spółka z ograniczoną odpowiedzialnością, ul. Jarzębinowa 3, 84-110 Sobieńczyce, Poland, tax identification number (NIP) 5871746099, National Court Register (KRS) number 0001101156, registered with the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register, share capital PLN 5,000. Contact: kontakt@northpure.pl, telephone +48 511 767 001. Returns and complaints address: ul. Jarzębinowa 3, 84-110 Sobieńczyce, Poland.

These terms govern sales of dog food and the use of accounts, forms, newsletters and monthly subscriptions. A consumer is a natural person making a purchase not directly related to their business or professional activity. A natural person making a business-related purchase which is not of a professional nature receives the protection granted by law, in particular concerning withdrawal and lack of conformity of goods.

2. Using the store

Purchasing requires internet access, an up-to-date browser supporting the store’s features, JavaScript and essential cookies, and an email address. Optional marketing and analytics consent is not a condition of purchase. Customers should provide accurate information, protect access to their email and account, and refrain from providing unlawful content or content infringing others’ rights.

You can purchase without first creating an account. An account provides access to available order-history and subscription-management features. The free form and cart services last for the duration of their use; account and newsletter services continue until the relevant service is terminated. You can request account closure by contacting the seller and unsubscribe from the newsletter through its unsubscribe link or by contacting us. Deleting an account does not itself cancel an active subscription; we will also arrange its termination when handling such a request.

Complaints about electronic services may be submitted to kontakt@northpure.pl or ul. Jarzębinowa 3, 84-110 Sobieńczyce, Poland, describing the problem and providing contact details. We respond to consumer complaints within 14 days on a durable medium. Statutory rights are not restricted.

3. Products, prices and orders

Product descriptions, ingredients, intended use, weight, price and availability are displayed in the store. The 3 kg and 6 kg sets contain three and six individual 1 kg packs respectively. Storage and use instructions appear with the product and on its label.

Prices are in Polish złoty and include applicable VAT. Shipping costs and the total amount are provided before ordering. The customer selects a product, quantity and purchase type, enters their details, chooses shipping and payment, checks the summary and confirms the order using a button clearly indicating an obligation to pay. Details and cart contents can be corrected until that point.

The contract is concluded when the store confirms acceptance of the order. Order confirmation is sent to the email address provided. Required contractual terms, withdrawal information and the model withdrawal form are supplied on a durable medium no later than delivery.

You can request an invoice in the cart by entering company details, tax identification number and address. Statutory obligations to issue sales documents apply regardless of whether this option is selected. An order confirmation is not a VAT invoice. We issue and provide sales documents in accordance with applicable law; invoice enquiries can also be sent to kontakt@northpure.pl.

4. Payment and delivery

Online payments are processed by Shopify Payments; available methods are shown during purchase. Ordinary orders can also be paid on delivery after selecting the appropriate DPD service. Cash on delivery is not offered for subscriptions. A payment provider’s service terms do not limit the seller’s liability towards the customer.

Delivery is available exclusively within Poland by DPD courier. For product values below PLN 200 after discounts, delivery costs PLN 20 with online payment or PLN 25 with cash on delivery. From PLN 200, delivery is free for both options. Dispatch takes 1–2 business days after online payment is confirmed, or after the contract is concluded for cash on delivery; estimated DPD transit takes 1–2 business days, giving a usual total of 2–4 business days. Details are set out in the shipping policy available before purchase.

5. Monthly subscription

Selecting a subscription means agreeing to regular monthly orders for the selected food and quantity and automatic scheduled payments. The first payment is made at checkout; subsequent payments follow the schedule shown to the customer. The service is provided through Shopify Subscriptions. A payment method supporting recurring payments is required.

The discount is 10% for the same quantity of food. Current subscription prices are PLN 43.20 for 1 kg, PLN 116.10 for 3 × 1 kg and PLN 224.10 for 6 × 1 kg. Shipping charges and recurring payment amounts are shown before activation. There is no minimum number of orders or cancellation fee.

You can manage your subscription in your customer account or through the link in emails: pause, resume or cancel, skip a delivery and update your details. Changes affecting the next order must be made before its scheduled charge. For technical problems, contact kontakt@northpure.pl. Cancellation stops future renewals; it does not automatically reverse an order already created and does not affect withdrawal or complaint rights.

After a failed payment, up to three retries are made at three-day intervals, after which the subscription is paused and a notification sent. If stock is unavailable, the system retries for five days and then skips the order and notifies the customer. We do not charge for goods not dispatched without a contractual basis.

We do not provide for arbitrary unilateral changes to active subscription prices. A change to the agreed price or other material terms requires notifying the customer and reaching the appropriate agreement before charging. A change to the store’s price list does not automatically change an existing contract.

6. Newsletters and discounts

The newsletter is an optional marketing service requiring the appropriate consent. Consent can be withdrawn at any time. Subscribing is not a condition of purchase. The 5% welcome discount is available once per subscriber on a one-time purchase, with no minimum product value, using the subscribed email address. It does not apply to subscriptions and cannot be combined with other product or order discounts; free shipping remains available when its threshold is met. Code details are provided in the welcome email.

A B2B enquiry and B2B newsletter subscription are separate actions; an enquiry alone does not constitute marketing consent. Unsubscribing through Shopify’s link applies to the email marketing consent for that address, including when it appears on both the consumer and B2B lists.

7. Withdrawal, complaints and disputes

Full withdrawal information, the model form, return costs and complaint rules are set out in the “Returns and complaints” annex, which is an integral part of these terms. It covers the 14-day right of withdrawal, liability for lack of conformity, repair or replacement, price reduction or withdrawal, and out-of-court assistance. These documents do not limit customers’ mandatory statutory rights.

8. Privacy and final provisions

The store is hosted by Shopify. Shopify Network Intelligence and enhanced Shopify services are enabled and use customer data to personalise experiences, tailor advertising and analyse interactions, subject to required consent. Details and customer rights are explained in our privacy policy and Shopify’s policy: https://www.shopify.com/legal/privacy/consumers. The cookie policy explains the use of cookies. Processing necessary to perform a contract or comply with a legal obligation does not require consent.

These terms can be saved and printed. A new version does not retrospectively change contracts already concluded. Changes to ongoing services require an appropriate basis and procedure; we do not reserve a right to change subscriptions arbitrarily and unilaterally. Polish law applies while preserving mandatory consumer protection. Court jurisdiction is determined by law, without requiring consumers to use only the court for the seller’s registered office.

Effective date: 1 November 2026.

Annex — returns and complaints

Withdrawal without giving a reason

A consumer may withdraw from an online contract within 14 days. This right also applies to a natural person purchasing directly in connection with their business where the purchase is not of a professional nature for that person within the meaning of applicable law.

The period starts when the goods come into the possession of the buyer or a person designated by the buyer other than the carrier. For a single order delivered separately, in batches or in parts, it starts on receipt of the last item, batch or part. For a contract for regular delivery of goods over a defined period, it starts on receipt of the first delivery. Cancelling future subscription renewals is separate from the statutory right of withdrawal.

Send an unequivocal statement to kontakt@northpure.pl or by post to NORTH sp. z o.o., ul. Jarzębinowa 3, 84-110 Sobieńczyce, Poland. You do not have to use the model form or obtain prior approval from the store. Sending the statement before the period expires is sufficient.

Return the goods without undue delay, no later than 14 days after withdrawal, to NORTH sp. z o.o., ul. Jarzębinowa 3, 84-110 Sobieńczyce, Poland. Dispatching them before this deadline is sufficient. The buyer bears the direct cost of returning goods when withdrawing without giving a reason. Protect the parcel against damage.

We will reimburse payments received, including the cost of the least expensive standard delivery method offered for that purchase, without undue delay and no later than 14 days after receiving your statement. We do not reimburse the additional cost of choosing a more expensive delivery method. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier, unless we offered to collect them.

We will use the same payment method unless you expressly agree to another method, at no additional cost to you. For cash-on-delivery orders, we will agree a reimbursement method, for example a transfer to an account you provide. Original packaging is not a condition for withdrawal. The buyer is liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We do not generally exclude the right of withdrawal solely because a pack of dog food has been opened. However, use beyond what is necessary to check the product’s characteristics may result in liability for diminished value under the rules above.

Model withdrawal form

To: NORTH sp. z o.o., ul. Jarzębinowa 3, 84-110 Sobieńczyce, Poland, kontakt@northpure.pl.

I hereby give notice of withdrawal from my contract of sale for the following goods: …

Ordered on / received on: …

Order number (optional, to help identify the purchase): …

Consumer’s name and address: …

Date: …

Consumer’s signature: … (only for a paper form).

Complaints — lack of conformity of goods

The seller is responsible for the goods’ conformity with the contract. You can make a complaint by email to kontakt@northpure.pl, in writing to ul. Jarzębinowa 3, 84-110 Sobieńczyce, Poland, or by any other legally permitted method. Describe the problem, state your requested remedy and provide contact details. An order number, photographs, batch number and best-before date help us investigate; they are not absolute conditions for accepting a complaint. A receipt is not the only acceptable proof of purchase.

For consumers, we are liable for a lack of conformity existing at delivery and becoming apparent within two years, unless the declared shelf life is longer. Statutory presumptions and rules of evidence remain unchanged. This obligation does not mean every dog food remains suitable for two years; the product’s characteristics and stated shelf life matter.

You can request repair or replacement. We may use the other remedy if your chosen remedy is impossible or disproportionately costly, and may refuse to bring the goods into conformity only under the statutory conditions. For dog food, replacement is generally the relevant practical remedy.

You can request a price reduction or withdrawal where we refused to bring the goods into conformity, failed to do so properly, the lack of conformity persists, it is sufficiently serious, or the circumstances show that we will not remedy it within a reasonable time and without significant inconvenience. Withdrawal is not available for a minor lack of conformity; the lack of conformity is presumed to be significant.

Repair or replacement is carried out within a reasonable time, without significant inconvenience and at our cost. We collect goods made available to us at our cost. For a price reduction, we reimburse the amount due within 14 days after receiving your statement. For withdrawal due to lack of conformity, return is at our cost, and the price is reimbursed within 14 days after we receive the goods or evidence of dispatch.

We respond to consumer complaints on paper or another durable medium within 14 days of receipt. Failure to respond within that period means the complaint is accepted. A natural person making a business-related purchase of a non-professional nature receives the protection granted by statute; other consumer provisions apply only where the law so provides. Other B2B relationships are governed by the relevant Polish Civil Code provisions; we do not exclude statutory warranty liability.

Help with disputes

Consumers can seek help from a consumer ombudsman and the Trade Inspection and use the out-of-court procedures described at https://polubowne.uokik.gov.pl/. The seller’s participation is voluntary unless the law provides otherwise. Following an unresolved complaint, we provide the required statement about participation in such proceedings. This does not limit access to the courts.